V2 Magnetic Stand Instructions
V2 Suction Stand Instructions
GOT QUESTIONS?
Let's get those answered...
How long do the brush heads last?
With regular use, a head typically lasts 3 to 4 months. Our 3-pack of replacements is designed to cover a full year.
What are the brush heads made from?
The bristles are natural sisal fibre, from the agave plant (the same plant tequila is made from), and the head itself is recycled plastic. They're fully recyclable at the end of their life, just give them a rinse first and check your local guidelines.
Are V1 and V2 brush heads interchangeable?
V1 and V2 use different fittings, so a head from one version won't fit the other. If you have a V1 brush, you can still buy V1 replacement heads, we'll keep making these for our original customers.
Can I still buy a V1 brush?
V2 is the evolution of V1, refined from feedback across more than 15,000 customers, and it's now our standard product. We stopped producing V1 handles over a year before V2 launched, giving everyone plenty of time to transition. V1 replacement heads will always be available for anyone still using their original brush.
Can I buy them locally, from a shop?
We have a growing number of stockists, and we'd always love for you to support one of them if there's one near you. You can check our online stockist finder to see who's local to you, and if you can't find anyone close by, we'd absolutely love to hear from you if you've got a store in mind you'd love to see stock us.
Which stand is right for my sink?
It comes down to thickness and surface, not sink material. The Magnetic Stand works through sink walls up to 7mm thick, using two magnets that clamp together through the wall, so it suits most stainless steel sinks (which are usually only 2 to 3mm thick).
The Suction Stand is designed for thicker sinks, or any smooth, non-porous surface like porcelain, enamel or glass, and won't hold as well on textured or porous surfaces like raw stone or concrete.
For composite or solid-surface sinks, results can vary between the two.
What surfaces does the suction stand work on?
Any smooth, flat, non-porous surface, like porcelain, enamel or glass. It won't hold as well on textured or porous surfaces such as raw stone or concrete.
What if my sink is too thick for the magnetic stand?
The magnetic stand is rated for sinks up to 7mm thick. If yours is thicker, the suction stand is the better option, it holds firmly to smooth, non-porous surfaces like porcelain, enamel or glass.
Does the magnetic stand need a magnetic sink? No, it works using two magnets that attract through the sink wall, so it's the thickness of your sink that matters, not the material.
Does the suction stand leave marks or residue? No, it's designed to be fully removable without leaving any marks or residue behind.
Does the magnetic stand need a magnetic sink?
No, it works using two magnets that attract through the sink wall, so it's the thickness of your sink that matters, not the material.
Does the suction stand leave marks or residue? No, it's designed to be fully removable without leaving any marks or residue behind.
Does the suction stand leave marks or residue?
No, it's designed to be fully removable without leaving any marks or residue behind.
How do I refill the soap chamber?
Unscrew the top or base, fill slowly with liquid soap (a little water added if you'd like it thinner), then screw the sections back together and give it a good shake.
How long does the soap last once filled? With regular use, a full chamber lasts around 10 days.
Is the brush dishwasher safe? The brush head can go on the top rack of the dishwasher. We'd recommend hand washing the handle to protect the seals, and keeping the magnetic stand out of the dishwasher altogether, magnets don't tolerate high heat well.
How long does the soap last once filled?
With regular use, a full chamber lasts around 10 days.
Is the brush dishwasher safe? The brush head can go on the top rack of the dishwasher. We'd recommend hand washing the handle to protect the seals, and keeping the magnetic stand out of the dishwasher altogether, magnets don't tolerate high heat well.
Is the brush dishwasher safe?
The brush head can go on the top rack of the dishwasher. We'd recommend hand washing the handle to protect the seals, and keeping the magnetic stand out of the dishwasher altogether, magnets don't tolerate high heat well.
Do you ship internationally?
Yes, we ship worldwide from our AU, NZ, US and overseas hubs, depending on stock levels and your location.
Do you ship to PO boxes? Not currently. Our couriers require a physical street address, so we're unable to deliver to PO boxes, military addresses or parcel lockers.
What's your free shipping threshold? Orders over $200 AUD ship free.
Can I change my address after ordering? Yes, any time before your order is fulfilled. Once it's dispatched we're unable to make changes, so it's best to flag it as early as possible.
Do you ship to PO boxes?
Not currently. Our couriers require a physical street address, so we're unable to deliver to PO boxes, military addresses or parcel lockers.
What's your free shipping threshold? Orders over $200 AUD ship free.
Can I change my address after ordering? Yes, any time before your order is fulfilled. Once it's dispatched we're unable to make changes, so it's best to flag it as early as possible.
What's your free shipping threshold?
Orders over $200 AUD ship free.
Can I change my address after ordering? Yes, any time before your order is fulfilled. Once it's dispatched we're unable to make changes, so it's best to flag it as early as possible.
Can I change my address after ordering?
Yes, any time before your order is fulfilled. Once it's dispatched we're unable to make changes, so it's best to flag it as early as possible.
What's covered under warranty?
Every brush comes with a 1 year warranty against manufacturing defects. It doesn't cover normal wear and tear or accidental damage.
Do I need to register for warranty? No, your warranty is automatic from the date of purchase. Just keep your order details on hand in case you need to make a claim.
What's your return policy? 30 days from delivery, for unused items in their original condition. Refunds go back to your original payment method, minus the original shipping cost.
Do I need to register for warranty?
No, your warranty is automatic from the date of purchase. Just keep your order details on hand in case you need to make a claim.
What's your return policy? 30 days from delivery, for unused items in their original condition. Refunds go back to your original payment method, minus the original shipping cost.
What's your return policy?
30 days from delivery, for unused items in their original condition. Refunds go back to your original payment method, minus the original shipping cost.